Question 1

Does ALIVE Studios offer a free trial class?

Accepted Answer

ALIVE Studios offers a Trial Month — unlimited classes for a full 31 days at an introductory price. Rather than a single free class, the Trial Month lets you fully experience our immersive hot yoga, barre, and Pilates classes (every 45-minute class ends with a guided meditation) so you can find your favorites and build a routine.

Your Trial Month includes access to every class on our schedule — from gentle Electron to our signature hot yoga classes — across all ALIVE Studios locations. We provide a sanitized mat and fresh towel, so just bring a water bottle and wear moisture-wicking clothes. Your first 31 days of unlimited classes are $24.99 — the same at all locations. Start on our Trial Month page, then book your first class and arrive 15 minutes early.

Question 2

Where is ALIVE Studios in Plano, Texas?

Accepted Answer

ALIVE Studios Plano is located at 4909 W Park Blvd #183, Plano, TX 75093. We're conveniently situated near W Park Blvd and Preston Road, easily accessible from surrounding areas including Frisco, Allen, McKinney, and Richardson.

Our Plano studio was the original ALIVE Studios location, opened in March 2022. We offer hot yoga, barre, Pilates, and HIIT classes in our immersive, environmentally controlled studios, and every 45-minute class ends with a guided meditation. New members can try a class with our introductory offer. View our full schedule and book your first class at alivestudios.fit/schedule.

Question 3

Where is ALIVE Studios in Southlake, Texas?

Accepted Answer

ALIVE Studios Southlake is located in the Southlake area, serving Southlake, Keller, Grapevine, Colleyville, and surrounding DFW communities. We offer the same immersive hot yoga, barre, and Pilates classes as all ALIVE Studios locations, with a guided meditation at the end of every 45-minute class.

Our Southlake studio features the same patented environmental controls, floor-to-ceiling video, and curated soundscapes that define the ALIVE experience. Classes start every 30 minutes throughout the day. New to ALIVE? Try a class with our introductory offer. Visit alivestudios.fit/locations for exact address and directions.

Question 4

Where is ALIVE Studios in Irving, Texas?

Accepted Answer

ALIVE Studios Irving serves the Irving, Las Colinas, and mid-cities DFW area. We bring the same immersive hot yoga, barre, Pilates, and HIIT classes to the Irving community, with our signature patented environmental controls and a guided meditation at the end of every 45-minute class.

All ALIVE Studios locations feature identical class offerings, immersive technology, and experienced instructors. Whether you're near Irving, Coppell, or the DFW airport area, you'll find the same transformative experience. New members can try a class with our introductory offer. Visit alivestudios.fit/locations for the full address and to book your first class.

Question 5

Where did the idea of ALIVE come from?

Accepted Answer

The idea for ALIVE was born from more than two decades of experience delivering high-quality group yoga, Pilates, barre, and fitness classes — our team has run yoga and fitness studios since 2002.

Key milestones:
- Founded by fitness industry veterans with 20+ years of combined experience
- First ALIVE Studios location opened in Plano, Texas in March 2022
- Built on the vision of creating a truly immersive fitness experience

Our team combines expertise in fitness instruction, content development, and customer service to deliver a unique studio experience.

Question 6

What is ALIVE?

Accepted Answer

ALIVE is a full sensory fitness experience utilizing video, sound, lighting, and patented heat and humidity environmental controls. Whether you're a beginner or long-term practitioner, each class has been carefully constructed with visual and audio elements to guide and progress your practice.

What you'll experience:
- Classes starting every 30 minutes throughout the day
- Immersive studio environments with floor-to-ceiling screens
- Heat and humidity designed to release tension and expand movement
- Three class formats: ALIVE Immersive (video/audio guided), Coached (instructor assists during immersive content), and Traditional teacher-led classes/workshops

Benefits: Strength, flexibility, cardiovascular health, weight management, emotional well-being, and a supportive community.

Our Vision: Movement is the feeling of freedom. When your body expresses freedom in union with mind and spirit, a magnificent atmosphere is born. Move with purpose. Bring your mind and body into the present to experience an extraordinary feeling of being in the here and now - feeling ALIVE. Inhale the present, exhale the past.

Question 7

How is ALIVE different than your traditional yoga studio?

Accepted Answer

ALIVE is distinct from a traditional yoga studio in a number of ways. Our delivery method allows us to offer classes every 30 minutes. To achieve this, we offer both coached and uncoached options. During coached classes, because they are enhanced with video and audio elements, the instructor is able to focus 100% of their attention on individualized student instruction. In a traditional setting 90% of an instructor's attention is consumed with generic instruction and demonstration.

Question 8

What are the studio hours?

Accepted Answer

ALIVE Studios typical operating hours:

Monday - Thursday: 4:30 AM - 10:00 PM
Friday: 4:30 AM - 8:00 PM
Saturday - Sunday: 7:00 AM - 8:00 PM

Hours may vary by location and for holidays. Check the class schedule for specific availability at your studio.

Question 9

What makes it a full sensory experience?

Accepted Answer

A full sensory experience is achieved when all the elements of the environment invite the practitioner to be fully in the moment, present in mind, body and life. By immersing your senses with carefully curated audio and visual elements, your senses work to optimize your experience.

Question 10

Who are the leaders at ALIVE?

Accepted Answer

ALIVE Studios is led by an experienced team:

- Brandon (Founder & CEO) – Yoga Alliance Board Chair 2011–2016. Fitness industry leader since 1992. Inventor of the dew-point control system used in ALIVE's heated studios (US Patent 12,209,760)
- Wendy (Content Director) – Yoga instructor and fitness specialist with 20+ years experience, trained opera singer, and voice coach who hand-selects every posture and class element
- Jodie (COO) – Oversees daily studio operations
- Chelsea Wade (Customer Success Manager) – Leads our customer service team. Contact: service@t.alivestudios.fit or (214) 999-8987, Option 2

Together, our team brings decades of experience to create the ALIVE experience.

Question 11

What are the benefits of ALIVE?

Accepted Answer

ALIVE delivers comprehensive fitness benefits across four key areas:

Physical Health:
- Strength, flexibility, and cardiovascular health
- Critical to increasing quality of life as you age

Weight Management:
- Calorie-burning workouts in our heated studios
- Naturally leads to better food decisions every day

Emotional Well-Being:
- Classes that provide physical and mental balance
- Improves your capacity to deal with stress
- Mindful movement practices to center your focus

Community:
- Meet peers who support your healthy habits
- Accountability partners to keep you in your practice
- A welcoming environment for all fitness levels

Question 12

How do ALIVE instructors work?

Accepted Answer

ALIVE instruction is distinct from a traditional studio in several ways:

Immersive Classes:
The majority of our classes are delivered through our one-of-a-kind blend of audio, video, and lighting - shown as 'ALIVE Immersive Experience Guided' on the schedule.

Coached Classes:
We offer classes with dedicated coach assistance, shown as '[Name] Coaching' on the schedule (e.g., 'Sarah Coaching'). During these coached classes:
- The video and audio elements handle generic instruction and demonstration
- Coaches can focus 100% of their attention on individualized student assistance
- Just one coached class is equivalent to 10 traditional instructor-led classes in terms of personal attention

Traditional Workshops:
We also offer traditional teacher-led workshops and special classes periodically.

Check our schedule page to find coached classes - look for '[Name] Coaching' in the instructor field.

Question 13

What makes ALIVE's heated environment different? What are your patented climate controls?

Accepted Answer

ALIVE studios use a patented dew point control system (US Patent 12,209,760, January 2025) invented by Brandon Hartsell and assigned to Alive Wellness and Fitness Group. This system was designed specifically for heated fitness environments like hot yoga.

The Problem with Traditional Systems:
Conventional climate systems use PID controllers that manage temperature and humidity independently. In a hot yoga environment, this creates a problem: as the room heats up (from radiant heat and body heat from practitioners), the dew point rises even if relative humidity stays constant. A high dew point creates that oppressive, sticky feeling where sweat pools on your skin instead of evaporating. When sweat can't evaporate, your body can't cool itself through perspiration—making the heat feel unbearable rather than therapeutic.

ALIVE's Solution - Direct Dew Point Control:
Our system controls the dew point directly by maintaining it within an 'operating dew point band' defined by minimum and maximum levels. The system continuously calculates actual dew point from real-time temperature and humidity sensor data.

How Dew Point Works (Example):
A dew point of 82.3°F can be achieved at multiple temperature/humidity combinations:
- 95.6°F with 65.8% humidity
- 98.6°F with 60% humidity
- 101.6°F with 54.8% humidity

This is why controlling dew point directly—rather than temperature and humidity separately—creates a more consistent, comfortable experience regardless of how many people are in class or how the temperature fluctuates.

Intelligent Multi-Stage Humidity Delivery:
The system uses a three-stage humidity delivery process:
- Stage 1: Base humidity rate when dew point drops into the operating band
- Stage 2: Increased rate when conditions continue declining
- Stage 3: Maximum rate when dew point falls below the minimum level

This graduated approach prevents overcorrection and maintains stability.

Smart 'Declining Condition' Detection:
The system doesn't just react to low readings—it detects trends. It samples conditions at two different frequencies (for example, every 5 seconds and every 30 seconds) and compares them to determine if dew point and humidity are actually declining. Humidity is only added when conditions are trending downward, not simply when they're below a threshold. This prevents unnecessary humidity addition and maintains optimal balance.

System Safety Checks:
Before initiating humidification, the system verifies:
- Supply duct temperature is sufficient
- Supply duct humidity is adequate
- Compressed air pressure is within range
- Water line pressure is sufficient
- Exhaust system is inactive (won't add humidity if exhaust would remove it)
- Airflow is active in the supply duct

Energy Efficiency:
Unlike systems that require air conditioning and dehumidification to manage conditions, our system maintains the optimal dew point band primarily through intelligent humidity addition, working with natural temperature fluctuation rather than fighting it.

What Members Experience:
- Heat that feels challenging but breathable—never oppressive
- Sweat evaporates properly, allowing natural body cooling
- Consistent environment throughout class regardless of attendance
- The therapeutic benefits of heat without the suffocating feeling
- A noticeably different experience compared to other heated studios

Technical Specifications:
- Temperature range: Designed for 80-100°F+ environments
- Real-time dew point calculation from temperature and humidity sensors
- Programmable setpoints (can be set locally or from remote location)
- Multi-studio central monitoring capability

Patent Details:
- US Patent Number: 12,209,760 B2
- Title: Method and Apparatus for Controlling Dew Point in an Interior Space
- Inventor: Brandon Hartsell, Dallas, TX
- Assignee: Alive Wellness and Fitness Group, LLC, Addison, TX
- Filed: August 26, 2022
- Granted: January 28, 2025
- Claims: 19 claims covering the method and control system

Question 14

I'm having trouble with the ALIVE app. What should I do?

Accepted Answer

If you're experiencing issues with the app, we have a brand new ALIVE app that may resolve your problems!

How to get the new app:
1. Look for the app download links at the bottom of any page on our website
2. Or download directly:
   - iPhone/iPad: Download from App Store
   - Android: Download from Google Play

Important: If you had the old app installed, please delete it first, then download the new Alive Fit app.

The new app offers:
- Improved performance and stability
- Better booking experience
- Updated design
- Bug fixes for common issues

If you continue to have problems after installing the new app, please contact us for assistance.

Question 15

How do I sign in with Google, Apple or Facebook if I registered with my email?

Accepted Answer

If your Google, Apple, or Facebook uses the same email as your Alive account:

Just tap "Continue with Google/Apple/Facebook" on the sign-in page — it will automatically connect to your existing account.

If your social account uses a different email:

You'll need to manually connect it:
1. Sign in at Sign In — enter your email and use your password or the code we send you
2. Go to your Account page
3. Under Connected accounts, click "+ Connect account"
4. Select Google, Apple, or Facebook and authorize access

Once connected, you can use the social sign-in buttons on the sign-in page. Your account stays the same — you're just adding a faster way to log in.

Question 16

My email isn't recognized when I try to sign in.

Accepted Answer

Make sure you're using the exact email address associated with your Alive account. As long as you sign in with this email, your account will be linked correctly.

What to expect when signing in:

- Returning users: Your information may already be pre-populated — just verify and continue.
- First-time sign-in on a new device: You may be asked to enter your first name, last name, phone number, or other details. This is normal and helps verify your identity.

Important: Entering this information does not create a new account. As long as you use your registered email address, everything will link back to your existing Alive account.

Still having trouble?

If you've tried multiple emails and can't find your account, you may need to create a new account or contact us.

Question 17

How do I reset my password?

Accepted Answer

If you have a password and forgot it:
1. Go to Sign In
2. Click "Forgot password?"
3. Enter your email address
4. Check your email for a verification code
5. Enter the code and create a new password

If you don't have a password yet:

If you signed up with Google, Apple, Facebook, or you're an existing Alive member, you may not have a password set. To add one:

1. Sign in at Sign In — you'll receive a code via email
2. Go to Profile → Security
3. Click "Set password"

Once set, you can use your password to sign in on both the app and website.

Question 18

I got a code instead of being asked for my password. Is this normal?

Accepted Answer

Yes, this is normal! How you sign in depends on how your account was created:

- Signed up with Google, Apple, or Facebook: You don't have a password — we send you a code instead. This is secure and expected.
- Existing Alive member: Your account may have been set up without a password. Just use the code we send you.
- Signed up with email and password: You'll be prompted for your password.

Want to use a password instead of codes? You can set one anytime:
1. Sign in at alivestudios.fit/sign-in using your code
2. Go to Profile → Security
3. Click "Set password"

Question 19

My account is locked. What do I do?

Accepted Answer

After multiple failed login attempts, your account may be temporarily locked for security. Wait about an hour and try again. If you're still locked out after waiting, use the "Forgot password?" option on the sign-in page to reset your password, which will also unlock your account. Contact our support team if you still need help.

Question 20

I didn't receive my verification email.

Accepted Answer

Check your spam or junk folder first. Verification emails are sent immediately but can sometimes be delayed. If you still can't find it after 10 minutes, try signing up again or contact support.

Question 21

I'm having trouble signing in. What browser fixes should I try?

Accepted Answer

If you're experiencing login issues, try these browser troubleshooting steps:

- Clear cache and cookies: This resolves most login issues
- Try a different browser: Chrome, Firefox, Safari, or Edge
- Disable browser extensions: Some extensions can interfere with login
- Enable JavaScript: Make sure JavaScript is enabled in your browser settings

If issues persist after trying these steps, contact our support team.

Question 22

How do I change my notification settings?

Accepted Answer

You can manage your communication preferences and notification settings:

1. Log in to your account
2. Visit the Notifications page
3. Adjust which types of notifications you receive
4. Choose how you receive them (email, SMS, etc.)

This is where you can opt in or out of text messages, promotional emails, class reminders, and other communications.

Question 23

The system says I already have an account

Accepted Answer

If you're trying to sign up but the system says you already have an account:

1. Log into your existing account at Sign In
2. If you forgot your password, click "Forgot password?" to reset it
3. Check if you used a different email address when you originally signed up

Still having trouble? Contact Chelsea Wade at service@t.alivestudios.fit who can help locate your account or resolve any duplicate issues.

Question 24

How do I cancel my membership?

Accepted Answer

You can cancel anytime from your Membership page: click Manage on your membership, choose Cancel Membership, and confirm.

Notice: Your membership agreement asks for 30 days' notice. We're usually more flexible than that: before you confirm, the cancel screen shows the date your cancellation takes effect, any store credit for days you've already paid for, and anything still due.

On a 12-month plan? A contract buyout fee may apply. You'll see it before you confirm, and the cash you pay comes back as store credit.

In your trial? Cancel before your trial ends and you won't be charged the monthly rate.

Question 25

How do I change or upgrade my membership?

Accepted Answer

To change your membership plan:

1. Go to the Membership page
2. Click "Manage" on your active membership
3. Select "Change Membership"
4. Review the available plans — each option shows a financial breakdown including any change fees, a prorated credit for the unused portion of your current plan, and the net amount you'll pay (or receive as credit)
5. Choose your new plan, complete payment if needed, and confirm

Changes are processed right away — your current plan's remaining value is prorated and credited toward the new plan, so you're not paying double. The financial summary on the Change Membership screen shows you exactly what to expect before you confirm.

Question 26

Can I freeze or pause my membership?

Accepted Answer

We don't offer formal freezes or holds as a standard policy. If you have a special circumstance, you're welcome to ask Chelsea Wade at service@t.alivestudios.fit or (214) 999-8987, Option 2. A hold is possible in some cases.

Otherwise, there are two options:

Switch to FLEX — $24.99/month, which includes your first class each month (then $14.89 per class, capped at $159/month). Your membership stays active while you're away, and you can switch back to Unlimited whenever you're ready. Change plans anytime: go to the Membership page, click "Manage" on your membership, and choose FLEX.

Or cancel from your Membership page: click Manage, then Cancel Membership. Before you confirm, the cancel screen shows the date your cancellation takes effect, any store credit for days you've already paid for, and anything still due. See "How do I cancel my membership?" for the details.

Question 27

How do I add class cards or class packs?

Accepted Answer

To purchase additional class cards:

1. Go to the Membership page
2. Click "Manage" on your active membership
3. Select "Add Class Cards"
4. Choose your pack size and complete the purchase

Class cards are added to your account immediately.

Question 28

Where do I see my class passes, and do they expire?

Accepted Answer

Your class passes are on your Membership page. Each one shows how many classes are left (for example, 3 of 10 remaining), when you bought it, and the date it's good through.

Expiry: Class passes are good for 24 months from purchase. Some older passes have a different end date; your Membership page shows each pass's end date. If yours is close to expiring, or has expired, contact us and we can usually extend it.

With a membership: you can have a class pass and Unlimited at the same time. When you book, your membership is chosen first under Select Pass, so your pass is only used if you pick it. On FLEX or 4 PER MONTH, after your included classes, a class you book with your pass uses the pass instead of your plan's per-class charge.

To share a pass with a friend, see "Can I share my class passes with a friend?"

Question 29

Where can I view my membership contracts?

Accepted Answer

To view your signed agreements:

1. Go to the Membership page
2. Click "My Files & Contracts" in the top-right corner
3. Download or view any of your signed documents

All your membership agreements are stored here for reference.

Question 30

What are Achievements, and how do I earn rewards?

Accepted Answer

At ALIVE, your Achievements page shows your progress and what you've earned. Find it on the website: your Membership page, then Achievements (it isn't in the app).

- Class Milestones: every class you take counts. Milestones come at 10, 25, 50, 75, 100, 250, 500 and 1,000 classes, then every 1,000 up to 10,000. From 1,000 classes, each milestone comes with a personalized ALIVE water bottle, presented to you in person.
- Your first 90 days: three challenges for new members: 4 classes in your trial, 10 in your first 60 days and 16 in your first 90 days. Each one pays $25 credit toward your next payment if you're still on the same membership when its time is up (a plan change, or a membership restored within 90 days, still counts).
- Friends you bring: when a friend you gave a guest pass to starts a trial or joins within 90 days of the pass, you get an extra guest pass. If they join as a paying member within 122 days of the pass, you get $10 credit for each month they stay, up to 6 months, while you're a member too.

There's nothing to claim: credits land on their own and show as store credit on your Membership page.

Question 31

How much does a hot yoga membership cost?

Accepted Answer

Unlimited classes are $119 a month for 12 months (a 1-year commitment), or $999 a year paid once a year, our best value. Either way you get every class type at every one of our locations, with classes starting every 30 minutes, and the price is the same at every studio.

New to ALIVE? Start with a Trial Month: 31 days of unlimited classes before you choose a plan. Every plan, including month to month with no contract, is on that page, and personal offers show on your Membership page.

At 3–5 classes a week, Unlimited costs much less per class than drop-in rates.

Question 32

Do you offer a trial membership?

Accepted Answer

Yes! Your first 31 days are just $24.99 — the same at all locations — with unlimited classes whichever way you start. You have two ways to start:

- Trial Month (Unlimited) — continues on an Unlimited plan after your trial
- FLEX — continues as FLEX after your trial

Here is each one:

Trial Month (Unlimited) — 31 days of unlimited classes for $24.99, including every class type (yoga, barre, pilates, workshops), the guided meditation at the end of every 45-minute class, and full studio amenities. After your trial, your membership continues on an Unlimited plan — $119/month for 12 months on the monthly plan (a 1-year commitment), $999/year on the annual plan (best value), or $159/month with no contract — unless you cancel before the trial ends.

FLEX — your 31 days are unlimited classes too. After that, pay only for what you use: $24.99/month including your first class each month, then $14.89 per class, always capped at $159/month. No commitment.

When the trial ends, and what the first charge buys: Your trial is 31 days. Your first monthly charge comes the day after it ends, on day 32, unless you cancel before then. That charge is the first payment of the plan you choose, at the prices above: your first month of Unlimited (your first year on the annual plan), or FLEX's $24.99 for the month, which includes that month's first class. Your Membership page shows how many trial days you have left.

What a class is like: most classes are guided by audio and video in an immersive room, not by a live instructor. See "How do I prepare for my first class?".

Would you rather skip the trial? You can join without one, at the plan's regular price. See "Can I skip the trial and just join?".

Start anytime on our Trial Month page. Cancel anytime through your Membership page.

Question 33

Can I skip the trial and just join?

Accepted Answer

Yes. If you can start a trial, you can also join without one.

On your Membership page, the trial banner has a switch with two choices:

- Start with a 31-day trial ($24.99) — this is the default
- Join without a trial

If you join without a trial:
- You see the plans at their regular price.
- Your plan starts that day, with no 31-day trial first. On a plan with a 12-month commitment, the 12 months start that day too.
- FLEX is pay per class from day 1.

Good to know about the trial: a trial month is unlimited classes, and the trial price is the lowest way to start on Unlimited. If you start a trial and cancel during it, your cancellation takes effect at the end of the trial.

You only see the switch if you can start a trial. See "Am I eligible for the trial price?" for who that is. Already a member? Change your plan anytime on your Membership page.

See "Do you offer a trial membership?" for what the trial includes and when the first monthly charge comes, and "What is the FLEX membership?" for how FLEX is billed.

Question 34

What's your current offer for new members?

Accepted Answer

Our offer for new members: your first 31 days are $24.99, the same at all locations, either as a Trial Month (unlimited classes) or on FLEX.

See "Do you offer a trial membership?" for what's included, what it costs afterwards, and when the first monthly charge comes.

You can also join without a trial, at a plan's regular price. See "Can I skip the trial and just join?".

Start anytime on our Trial Month page. If you've been a member before, personal offers show on your Membership page.

Question 35

Do you offer student, military or other discounts?

Accepted Answer

We don't have set student or military discounts, and the Trial Month is already our lowest price. If you're a student, in the military, or have a real hardship or special circumstance, reach out to us, ideally during your trial, and Chelsea will look at what we can do for you. If your employer might sponsor memberships, ask them to contact us about our corporate program.

Question 36

Is a hot yoga membership worth it?

Accepted Answer

A hot yoga membership is worth it if you practice regularly — in general, people who practice 3 or more times a week see significant physical and mental health improvements that far exceed the membership cost. The investment pays for itself through reduced stress, better sleep, weight management, and fewer healthcare expenses.

ALIVE Studios members consistently report life-changing results: weight loss of 20–35 pounds, elimination of chronic pain, improved athletic performance, and profound stress relief. Physician Michelle Shiller, DO notes: 'Hot yoga is the quintessential fundamental blend of balancing body/mind/spirit, and should be an integral component of any exercise regimen.' With classes every 30 minutes and unlimited access, your per-class cost drops with every visit. Start with a Trial Month to experience the value firsthand.

Question 37

What is the FLEX membership?

Accepted Answer

FLEX is our pay-per-class membership — ideal if you attend occasionally or want your bill to match your usage:

- $24.99/month base, which includes your first class each month
- $14.89 per class after that
- Capped at $159/month, no matter how many classes you take
- Month-to-month, no commitment — cancel anytime

If you attend 2+ classes a week, an Unlimited plan (from $119/month for 12 months, a 1-year commitment) is usually the better value.

Start FLEX or Unlimited on our Trial Month page (or join without a trial; see "Can I skip the trial and just join?"), and manage or change your plan anytime on your Membership page.

Question 38

Can I try a free class?

Accepted Answer

The best way to try ALIVE is our Trial Month.

Why we recommend the trial:
- Unlimited classes for a full 31 days lets you truly experience ALIVE
- Try different class types to find your favorites
- Much better value than a single class
- No long-term commitment - cancel anytime before it ends

Know an ALIVE member? Members can give a friend a free class with a guest pass. Ask them to choose Invite a friend on their Membership page.

Current offers: Any offer for new members is on our Trial Month page. If you've been a member before, personal offers show on your Membership page.

Prefer not to start with a trial? You can join without one, at a plan's regular price. See "Can I skip the trial and just join?".

Ready to start? Your first 31 days of unlimited classes are $24.99 — the same at all locations. Start anytime on our Trial Month page.

Question 39

Am I eligible for the trial price?

Accepted Answer

The trial offer is typically limited to once per year, but our system automatically makes special offers based on your account history.

To check your eligibility:
1. Visit our Trial Month page and sign in
2. Check your Membership page for any special offers

If you can start a trial, you can also join without one. See "Can I skip the trial and just join?".

If you're seeing a different price than expected, it may be because you've had a trial recently. However, you might still qualify for special 'comeback' pricing!

Question 40

Can I bring a friend to class?

Accepted Answer

We'd love to have you bring a friend!

If you're a member, or in your trial: give them a free class with a guest pass. Unlimited memberships include 2 a month, and FLEX and 4 per month memberships include 1. Choose Invite a friend on your Membership page. See "How do guest passes work?" for the details.

Your friend can also start on their own with one of these:
- Trial month - Unlimited classes for $24.99, the same at all locations (best value!)
- FLEX - $24.99/month including their first class, then $14.89 per class (capped at $159/month)
- Drop-in rate - $30 per class for occasional visits

They can start anytime on our Trial Month page.

Question 41

A member gave me a guest pass. How do I use it?

Accepted Answer

Welcome! Your friend gave you a free class at ALIVE.

If you already have an ALIVE account: the class is already on it. Sign in, go to the Schedule, pick any class, and choose Guest Pass when you book.

If you got an invitation: open the link, then create your account (or sign in) with the same email the invitation was sent to, and accept it. Then book any class from the Schedule.

Good to know:
- Use it within 30 days, at any ALIVE studio.
- If a class is full, you'll join the waitlist (unless you already have a class that day), and the pass is only used if you get a spot.
- If you cancel on the same day you booked, the class goes back on your pass. After that, it counts as used.

Loved it? Keep going with our Trial Month: 31 days of unlimited classes for $24.99.

Question 42

How do guest passes work?

Accepted Answer

Members can give a friend a free class every month with a guest pass.

How many you get:
- Unlimited memberships: 2 guest passes a month
- FLEX and 4 per month memberships: 1 guest pass a month

How to give one: On your Membership page, find Guest passes on your membership card and choose Invite a friend. Enter your friend's email and phone number (both are required; their name is optional).
- Your friend already has an ALIVE account: the class goes straight onto their account, and we text and email them a link to book.
- Your friend is new: we send them an invitation. When they create their account and accept, the class is theirs.

Good to know:
- Each guest pass is one class at any ALIVE studio, to use within 30 days.
- Your guest passes refresh every month, and unused ones don't carry over. Your membership card shows when you get more.
- Changed your mind? You can take a pass back until your friend books a class.
- Guest passes are for friends who aren't current members, and each friend can have up to 5 guest classes.
- Your trial includes 1 guest pass to give a friend a free class. Once your trial becomes a membership, you get your plan's guest passes every month. Guest passes pause while your membership is on hold.
- Give guest passes from our website. The ALIVE app doesn't have them.

Question 43

Can I add a family member to my membership?

Accepted Answer

Yes! You can add family members to your membership:

Cost: $49/month ($588/year) per additional family member added to your base membership.

How to add:
- Through your Membership page
- By contacting service@t.alivestudios.fit

Note: Only family members can be added to your membership. You can add them at any time.

Question 44

Can I share my class passes with a friend?

Accepted Answer

Class passes (like the 5, 10 and 20 Class Pass) can usually be shared, at no cost.

How to share: On your Membership page, open Manage on your class pass and choose Share. Enter your friend's email and phone.
- They have an ALIVE account: confirm, and they can book from your pass right away.
- They're new: we send them an invitation. When they create their account and accept, they're added.

Good to know:
- Everyone on the pass books from the same classes, so each booking by anyone uses one class from your pass.
- If Share isn't available on your pass, that pass can't be shared.
- Just want to give a friend one free class? If you're a member, use a guest pass. See "How do guest passes work?"

Question 45

I was a previous member. Can I get special pricing?

Accepted Answer

Welcome back! As a returning member, you may have access to special 'comeback' pricing.

To check your options:
1. Log into your previous account at Sign In
2. Visit your Membership page to see available offers
3. Your account may show special pricing based on your history

Need help? If you have trouble accessing your account or have questions about available offers, contact Chelsea Wade at service@t.alivestudios.fit or (214) 999-8987, Option 2.

Question 46

Is there a cancellation fee?

Accepted Answer

It depends on your membership type:

Month-to-Month (MTM): No cancellation fee.

Monthly (12-month commitment): A contract buyout fee may apply. The fee is the difference between your discounted rate and the month-to-month rate for the time you were a member—capped at the lesser of your remaining commitment or the rate difference.

The buyout fee is not lost — it comes back to you as store credit. The cash you pay toward the contract buyout fee comes back as ALIVE store credit for future purchases (a new membership, class cards, anything on your account). That store credit never expires. If your cancellation is scheduled for a future date, the credit becomes available on that date. Existing store credit applied to the fee is considered spent and not returned. This is our pay-it-forward model.

Yearly (paid upfront): No cash refunds, but you'll receive store credit for the remaining value to use in the future.

To see your specific fee: Go to your Membership page, find your membership, click Manage, then Cancel. The system will show any applicable fees before you confirm.

Question 47

My payment failed, or my booking says I have to pay. What do I do?

Accepted Answer

If a monthly payment fails, your Membership page shows a Payment failed notice with the amount and the date to pay by. You can keep booking until then. If it isn't paid by that date, your membership is suspended and booking pauses until it is.

To fix it: on your Membership page, press Pay Now. You can pay with the card on file, a different card, or store credit, and your membership is restored straight away. Updating your card on its own doesn't pay the balance, so press Pay Now after you update it. If it's never paid, the membership cancels on the date shown in the notice.

Other reasons a class asks you to pay:
- FLEX: your first class each month is included; after that, each class is charged on your next payment, up to the monthly cap.
- One class a day online: when you're at the studio for your first class, the front desk can book you into another class that day.
- A class pass with no classes left, or a membership that has ended or is on hold.

Still not sure? Contact our Customer Success team: call or text (214) 999-8987 (for calls, press Option 2) or email service@t.alivestudios.fit.

Question 48

How do I update my payment method?

Accepted Answer

To update your payment method:

1. Go to the Membership page
2. Click "Manage Payment Methods" in the top-right corner
3. Add a new card or update your existing payment information
4. Set the method as default

Changes take effect immediately for future charges.

Question 49

Can I pay at the studio? Do you take cash?

Accepted Answer

Our studios don't take payments, in cash or by card. You join and pay online: on our website or in the ALIVE app.

New to ALIVE? Start on our Trial Month page. Your first 31 days of unlimited classes are $24.99, the same at all locations.

Already a member? Change your plan, add a class pass or update your card on your Membership page.

Question 50

How do I leave a gratuity for staff?

Accepted Answer

You can tip instructors and staff directly from your Class History page!

How it works:
1. Go to your Class History
2. Find the class and click Tip Staff
3. Enter any amount between $1 - $100
4. Complete payment (store credit applies automatically if available)

Your gratuity goes directly to the staff who led that class.

Note: For ALIVE Immersive Experience guided classes, tips go to the front desk staff who supported your session.

Pro tip: If you want to tip multiple staff the same amount (e.g., $5 each for 3 classes), our payment processor may flag consecutive identical charges as potential fraud. To avoid this, purchase a gift card for the total amount, redeem it to your account, then tip each person using your store credit balance.

Question 51

Where can I view my payment history?

Accepted Answer

Your complete payment history is available on the Membership page. You can view past charges, payment dates, and download receipts for your records.

Question 52

I see an unexpected charge. What should I do?

Accepted Answer

If you see a charge you don't recognize:

1. Check your Membership page for recent purchases
2. Look for class card purchases or membership renewals
3. Review any family members who may share the account

Still can't identify the charge? Contact Chelsea Wade, our Customer Success Manager:
- Email: service@t.alivestudios.fit
- Phone: (214) 999-8987, Option 2

We'll review your account and explain any charges.

Question 53

How does billing work for my membership?

Accepted Answer

Your membership is billed on the same date each month based on when you signed up:

- Monthly charges: Your membership fee is charged on your billing date
- Prorated adjustments: If you change your membership mid-cycle, you'll receive a prorated credit for the unused portion of your current plan, applied toward your new plan's cost
- Class pack purchases: One-time charges for class packs appear immediately
- Store credit: If you have store credit, it will be applied automatically to your next charge

Question 54

Why did my membership rate change?

Accepted Answer

Membership rates may change for several reasons:

- Promotional rate ended: Introductory or promotional pricing has a set duration
- Plan change: You upgraded or changed your membership type
- Annual rate adjustment: Standard rate updates (advance notice is always provided)

Need clarification? Contact Chelsea Wade, our Customer Success Manager:
- Email: service@t.alivestudios.fit
- Phone: (214) 999-8987, Option 2

We're happy to review your account and explain any rate changes.

Question 55

How do I request a refund or credit?

Accepted Answer

If you'd like to request an account credit, please reach out to our Customer Success team with a few details about your situation:

- Email: service@t.alivestudios.fit
- Phone: (214) 999-8987, Option 2

What to include:
- Your account email
- The charge in question
- A brief reason for your request

Our team will review your request and get back to you as soon as possible. If approved, returns are issued as studio credit, which can be used toward future classes or memberships. Credit eligibility depends on your membership type and the specific circumstances.

In the rare case of a billing error on our end, our team will work with you to make it right, which may include a direct refund.

Question 56

Why was I charged after canceling?

Accepted Answer

Usually it's one of these:

- Your cancellation was set for a later date. Payments due before that date still go through. The cancel screen listed them before you confirmed.
- Your monthly payment went through before you cancelled. Cancelling doesn't reverse a payment already made; any credit for unused days shows on your Membership page.
- Your trial had already become a membership. The first monthly charge comes when the trial ends.
- A contract buyout fee on a 12-month plan, shown before you confirmed. The cash part comes back as store credit.
- On FLEX, classes you took that month are settled when you cancel.

Still not sure? Chelsea Wade can review your account and explain any charge: service@t.alivestudios.fit or (214) 999-8987, Option 2.

Question 57

How do I purchase a gift card?

Accepted Answer

Gift cards can be purchased on our Gift Cards page. Sign in, choose an amount, and check out. Your card then appears under My Gift Cards → Purchased, where you can Print it to give in person, Email it with a personal message, or copy its link.

Question 58

How do I redeem a gift card?

Accepted Answer

To redeem a gift card:

1. Go to the Gift Cards page
2. Sign in, or create a free account
3. Enter your gift card code under "Redeem a Gift Card"
4. The amount is added to your account as store credit

You can use your gift card balance for memberships, class packs, or retail purchases.

Question 59

How do I check my gift card balance?

Accepted Answer

Gift cards become store credit once redeemed. To check your balance:

1. If you haven't redeemed yet: Go to the Gift Cards page, enter your gift card code in the "Redeem a Gift Card" section, and redeem it
2. Once redeemed: Your store credit balance is displayed in the upper right of the Gift Cards page or Membership page

You must be logged in to see your store credit balance. Store credit is automatically applied to your next purchase.

Question 60

Do gift cards expire?

Accepted Answer

No, ALIVE Studios gift cards never expire. Use your balance whenever you're ready.

Question 61

What amounts can I purchase?

Accepted Answer

Choose from preset amounts ($25, $50, $100, $200) or enter a custom amount between $10 and $1,200.

Question 62

How does the recipient receive their gift card?

Accepted Answer

You can print the gift card to give in person, send it by email or SMS, or copy a direct link to share however you'd like. A printed card shows the code and how to redeem it; an email or text has a link. Either way, the recipient redeems it to their account on the Gift Cards page.

Question 63

What can I use a gift card for?

Accepted Answer

Gift cards can be used for any purchase at ALIVE Studios including trial months, class passes, memberships, and monthly auto-debit plans.

Question 64

Can I use a gift card for part of a purchase?

Accepted Answer

Yes! When you redeem a gift card, the balance is added to your account as store credit. Any remaining balance after a purchase stays in your account for future use.

About ALIVE